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Frequently Asked
Questions

Ordering & Shipping

  • How do I place an order?

    Click the Product Information section to read about the benevita® range of products. Click on the “Add to Shopping Cart” button located under each product to select an item. You can choose how many of each product you want to buy (limits may apply). You will see a summary of your Shopping Cart on the top side of the website. When you are ready to check out, click on this link to access your Order Summary. You can change your order at any time during the ordering process.

    Note: When placing separate orders, please avoid opening multiple browser windows or tabs as this may result in errors. 

  • How can I tell if I placed my order correctly?

    After completing the order process, click Submit. Shortly after, you will receive an email confirmation. In order to ensure the confirmation email reaches your inbox, add [email protected] to your address book.

    If you have not received your confirmation email within 48 hours of placing your order, contact Benevita Customer Service. You can also log in to your customer account to see your order status. To do so, follow the links for: Manage My Account, Manage My Orders, and View Orders.

    Note: Autoship orders placed with a future date will only be viewable in Manage My Autoship until the first order processes. 

  • To which countries can I ship my orders?

    We currently ship to Austria, Belgium, Czech Republic, Denmark, Finland, France (excluding overseas areas such as Guadeloupe, Reunion, etc.), Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain (excluding Ceuta and Melilla), Sweden, Switzerland, and United Kingdom.

    Note: Your Benevita account is country specific, i.e. one account = one shipping country. If you need an order shipped to a different country, please create a separate account. 

  • What taxes and fees apply to my order?

    Your order is subject to VAT. The applicable VAT rate varies. If your order is shipped to Switzerland or Norway, customs duties apply that will be charged at the time of the order. You will see this as a separate charge on your Order summary. If your order is shipped to the Canary Islands, customs duties apply and will need to be paid at delivery. Shipping prices, and VAT documents are available here

    Note: Shipping is free for Autoship orders above a certain value in each country.

  • How long does delivery take? How can I track my order?

    Most orders will be delivered in 2 to 7 days. Shipping may be delayed if there is a problem with your payment or if the ordered items are on backorder. When your order ships, you will receive an email containing a tracking link. Please confirm your address details and contact phone numbers are current. 

  • What are the available payment methods and when do I pay?

    Please view the payment and delivery document here to find the available payment methods for your country. The payment will be processed on the same day you chose for your order processing.

    Note: Autoship order payment methods may vary. 

  • Can I use iDEAL to pay for my Autoship order? (only available in the Netherlands)

    Yes, you can select iDEAL as your payment method when you place an Autoship order. You can also change the payment method of an existing Autoship account to iDEAL via the Manage My Autoship section.

    You will receive an email when you have an Autoship order due for processing. The email will contain a link which you can use to securely make an iDEAL payment. You simply need to click the link in the email and follow the instructions to complete the payment. Alternatively, you can find the link under the “Pay Now” section of Manage My Autoship. Once the payment has been received and your order has been successfully processed, you will receive an order confirmation email.

  • Can I use SOFORT or GIROPAY to pay for my Autoship order? (only available in Germany)

    Yes, you can select SOFORT or GIROPAY as your payment method when you place an Autoship order. You can also change the payment method of an existing Autoship account to SOFORT or GIROPAY via the Manage My Autoship section.

    You will receive an email when you have an Autoship order due for processing. The email will contain a link which you can use to securely make a SOFORT or GIROPAY payment. You simply need to click the link in the email and follow the instructions to complete the payment. Alternatively, you can find the link under the “Pay Now” section of Manage My Autoship. Once the payment has been received and your order has been successfully processed, you will receive an order confirmation email.

  • I received a notification that my payment failed. What should I do?

    Ensure the card used for payment was valid for use when you placed the order and that the expiration date has not passed. If the card’s validity was verified, contact your bank to determine why payment was rejected. We recommend using PayPal when enrolling in the Autoship Program.

    Note: In case of multiple payment failure, we automatically cancel the Autoship Program.

  • Can I change my payment method?

    To change or update payment details for Autoship, log in to your Benevita account, click Manage My Account and then click Manage My Autoship.

  • When will I receive my Autoship deliveries, and how often will deliveries be made?

    You choose the date when you would like your Autoship order delivered, and you may change the contents of your Autoship order at any time.

    Note: Changes only apply to orders for which payment has not yet been processed. 

  • How can I modify my Autoship?

    Simply log in to your Benevita account, click Manage My Account and navigate to the Manage My Autoship section. You may view list of your current Autoship orders and can change the details of your order(s).

  • How can I cancel my Autoship?

    You can cancel Autoship anytime by simply logging into your Benevita account, clicking Manage My Account, and navigating to the Manage My Autoship section. Select from the list of current Autoship orders to cancel or modify.

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